Frequently Asked Questions

UPI, debit and credit cards, netbanking and wallets, through our payment partners Razorpay and Cashfree.

No. All orders are prepaid.

Your payment details go directly to Razorpay or Cashfree. We never see or store your full card number, CVV or UPI PIN.

It is usually returned automatically by the payment partner or your bank. If not, email [email protected] with your order or transaction ID.

Yes. Enter your GST number at checkout. We can't add it after the invoice has been issued.

You log in with a one-time password (OTP) sent to your mobile number. We may add other options, such as email or Google and Facebook sign-in, later.

Across India, to pincodes served by our courier partners. We don't ship outside India, or to PO boxes or military post addresses.

We usually dispatch within 2 to 3 days, and delivery then takes about 3 to 7 days. Metro cities are generally faster, and remote pincodes can take longer.

They depend on your pincode and are shown at checkout before you pay. Shipping is free on orders of ₹1,200 and above, calculated after discounts. This amount may change.

We send you a tracking link by email, SMS and WhatsApp once your order is dispatched.

No. The courier is selected automatically by pincode and availability.

Yes, but only before it is dispatched. Email [email protected] or message us on WhatsApp with your order number.

We accept claims only for issues: a damaged, defective, wrong, expired or missing item. We don't accept change-of-mind returns, even for unopened products.

Contact us within 3 days of delivery with your order number, photos, and an unboxing video that shows the sealed parcel, the shipping label and the problem. Please don't send anything back until we approve the claim. Claims without a clear unboxing video are generally not approved.

Full details: Return, Refund and Cancellation Policy.

You pay the courier first. If we approve a claim for a damaged, defective, wrong, expired or missing item, we reimburse the reasonable cost.

We start the refund within 5 days of approving your claim and receiving the product. Your bank may take extra time to show it. Depending on the case, you get either a refund to your original payment method or store credit.

Skin reacts differently from person to person. Check the ingredient list and do a patch test on a small area, waiting at least 24 hours, before first use.

Stop using the product, wash the area with plain water, and see a doctor if it's serious or doesn't settle. Then write to [email protected] with your order number, batch number and photos. We review every report.

3 years from the date of manufacture when unopened. Store in a cool, dry place away from direct sunlight. Follow the dates and symbols printed on the pack.

No. They are cosmetic products for external use only and are not meant to treat any medical condition.

Offer rules are shown with each offer. Normally a code can be used once per customer and offers can't be combined. See our Coupons, Offers and Store Credit Terms.

Click unsubscribe in any email, follow the opt-out instruction in an SMS, or reply STOP on WhatsApp. You'll still get order and account messages.

See our Data Deletion Instructions.

No. See our Privacy Policy.

Any logged-in user aged 18 or over. See our User Reviews Policy.