Data Deletion

Data Deletion Instructions – Glambees and The Dew Crew

· @Glambees Administrator

How to request deletion

  1. Email [email protected] from the email address linked to your account, or from an address you have registered with us. Use the subject line Delete my data.
  2. Include your name, the mobile number or email you use to log in, and your order number if you have one.
  3. We verify that the request is from you. We may send an OTP to your registered mobile number or ask you to reply from your registered email.
  4. We delete your data and confirm by email. We aim to do this within 30 days of verifying your request.

You may also message us on WhatsApp at +91 93795 38127, but email is faster and keeps a record.

What we delete

  • Your account profile, saved addresses, and login records, including any Google or Facebook identity linked to your account in our authentication service (Auth0).
  • Your marketing subscriptions and preferences in our email, SMS and WhatsApp tools.
  • Your reviews and any photos or videos you uploaded, if you ask us to remove them.
  • Your support messages, once we no longer need them to handle a claim or a legal obligation.
  • Analytics and advertising identifiers we can link to you.

We also ask the service providers that hold your data for us, such as our email, SMS, WhatsApp, authentication and analytics providers, to delete it.

What we may have to keep

The law requires us to keep order, invoice and payment records for tax and accounting, generally for at least 6 years. We may also keep data that is needed to handle an open complaint or dispute, to prevent fraud, or to meet another legal duty. We keep only what is necessary, use it only for that purpose, and delete it when the period ends. Your account will be closed even where some records are kept.

If you logged in with Google or Facebook

Deleting your data from our website does not delete your Google or Facebook account. To remove the access this website has to your Google or Facebook profile, go to the connected apps or apps and websites settings of that account and remove our site. This stops future sign-ins through that provider.

Data held by others

Google, Meta and Pinterest may hold cookie data about your visits for their own purposes. We cannot delete that. You can manage it in their ad and privacy settings, and by using the cookie settings on our site.

Only want to stop marketing?

You do not need to delete your data. Use the unsubscribe link in any email, follow the opt-out instruction in any SMS, reply STOP to our WhatsApp messages, or write to us. See our Privacy Policy for details.

Questions

Write to our Grievance Officer, Customer Relations Head, at [email protected]. Webbick Business Services, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008.