Oct 10, 2026 · @Glambees Administrator

1. Acceptance, eligibility and your account

Last updated: 10 October 2026

These Terms and Conditions (“Terms”) govern your use of glambees.in and any pages we host on glambe.es (the “Website”) and every purchase you make through it. The Website is operated by Webbick Business Services, GSTIN 29JNPPK2509M1Z7, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008 (“we”, “us”, “our”). We sell body wash, body lotion and related products under the Glambees and The Dew Crew brands. The products are made for us by a third-party contract manufacturer.

This is an electronic record under the Information Technology Act, 2000. It does not need a physical or digital signature. By browsing the Website, creating an account or placing an order, you agree to these Terms, our Privacy Policy, and our Shipping, Return, Refund and Cancellation Policies. If you do not agree, please do not use the Website.

Eligibility. You must be at least 18 years old and capable of entering a binding contract under Indian law to create an account or place an order. We sell and ship only within India. If you are buying a gift for a minor, the order must be placed by an adult.

Your account. You can log in or check out using the methods we offer from time to time, which may include one-time passwords (OTP) sent by SMS or WhatsApp, email and password, Google or Facebook sign-in, and guest checkout. Login is handled for us by Auth0. You agree to:

• give accurate, current and complete information;
• keep your login credentials and OTPs confidential, and not share them;
• tell us at once at [email protected] if you think your account has been used without your permission; and
• accept responsibility for everything done through your account until you tell us otherwise.

We may suspend or close an account, or refuse an order, if we reasonably suspect fraud, misuse, a breach of these Terms, or violation of law. Where an order is cancelled in this way after payment, we will refund it as set out in our Refund Policy.

2. Products, safety and storage

Product information. We try to describe our products, ingredients, sizes and prices accurately. Images may differ slightly from the actual product because of screen settings, packaging updates and batch variation. The ingredient list on the pack of the product you receive is the final reference.

For external use only. Our body washes and body lotions are cosmetic products for external use on the skin. They are not drugs. They are not intended to diagnose, treat, cure or prevent any disease or medical condition, and nothing on the Website is medical advice.

Please read before you use a product:

• Individual skin reacts differently. Do a patch test on a small area of skin before first use, and wait at least 24 hours.
• Check the ingredient list for anything you know you are allergic or sensitive to. If you are unsure, ask your doctor or dermatologist before using the product.
• Avoid contact with eyes. If it gets into your eyes, rinse well with clean water.
• Stop using the product and consult a doctor if you notice redness, itching, rash or irritation.
• Do not use on broken, damaged or sunburnt skin, or on a skin condition you are being treated for, unless your doctor advises it.
• Keep out of reach of children.
• If you are pregnant, nursing, or have a medical condition, check with your doctor before using any new skincare product.

Storage and shelf life. Our products have a shelf life of 3 years from the date of manufacture when unopened. Store them in a cool, dry place away from direct sunlight. Please follow the batch number, manufacturing date, expiry or best-before date, and period-after-opening symbol printed on the pack. We do not knowingly ship products close to their expiry date.

Results vary. Results from skincare products depend on skin type, usage and other factors. We do not guarantee any specific result.

Availability. All products are subject to availability. We may limit quantities per order, and we may discontinue a product or change its formulation or packaging at any time. If a product you ordered becomes unavailable, we will tell you and refund you in full.

3. Prices, discounts, coupons and free shipping

Prices. All prices are in Indian Rupees (INR). Unless the page says otherwise, the price shown is the MRP, which includes GST. Shipping charges, if any, are shown at checkout before you pay. We may change prices at any time, but the price you see when you place an order is the price you pay for that order.

Pricing errors. If a product is listed at a clearly wrong price because of a technical or typing error, we may cancel the order, even after confirmation, and refund anything you paid in full.

Discounts, offers and coupon codes. From time to time we offer discounts, coupon codes and free shipping above a minimum order value. The current terms of each offer, including the code, the minimum order amount, the products covered and the expiry date, are shown on the Website with the offer. Unless the offer says otherwise:

• a coupon code is for one-time use per customer and cannot be exchanged for cash;
• offers cannot be combined with each other;
• offers are non-transferable and cannot be sold or published on coupon-sharing sites without our written permission;
• the minimum order value for free shipping is calculated on the amount payable after discounts, and any change to the order that brings it below the threshold may mean shipping is charged; and
• we may change, pause or withdraw any offer at any time. Orders already placed and confirmed will be honoured on the terms shown when you ordered.

Misuse. We may cancel an order, void a coupon or close an account if we reasonably believe an offer is being misused, for example by creating several accounts to claim a first-order discount, or by automated or fraudulent use. Where we cancel a paid order for this reason, we will refund the amount you paid.

Refunds on discounted orders. Refunds are limited to the amount you actually paid. The value of a discount, coupon or free item is not refunded in cash. If a returned item was part of a free-shipping or bundle offer, we may recalculate the refund and deduct the shipping charges that would have applied to the remaining items.

4. Orders, payment and cancellation

How an order is made. Placing an order is an offer to buy. A contract is formed only when we confirm the order by email, SMS or WhatsApp, or when we dispatch it. We may decline or cancel an order for reasons such as stock unavailability, a pricing or product-information error, an address we cannot deliver to, suspected fraud or a payment that was not completed. If we cancel an order after you have paid, we will refund the full amount.

Payment. We accept payment online only through our payment partners, Razorpay and Cashfree, by UPI, debit and credit cards, netbanking and wallets. We do not offer Cash on Delivery. Your payment details are handled directly by the payment partner and its bank, under their own terms and security standards. We never see or store your full card number, CVV or UPI PIN. Please contact your bank or payment provider about charges, limits or declined payments.

Failed or duplicate payments. If money is deducted but the order is not confirmed, or if you are charged twice, it is usually returned automatically by the payment partner or your bank. If it is not, email us with the order or transaction ID. Refunds go back to the original payment method.

Cancelling an order. You may cancel an order only before it is dispatched. Dispatch usually happens within 2 to 3 days of order confirmation, so please ask quickly. To cancel, email [email protected] or message us on WhatsApp at +91 93795 38127 with your order number. We cannot cancel an order once it has been handed to the courier. After that, you can still raise a return or refund claim as set out in our Return, Refund and Cancellation Policy. When a cancelled order was prepaid, we refund it to the original payment method as set out in our Refund Policy.

Invoices. We issue a tax invoice for each order. If you want a GST invoice in your business name, give your GST number at checkout. We cannot add or change a GST number after the invoice has been issued, unless the law allows it.

Order accuracy. Please check your name, phone number and delivery address before paying. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.

5. Shipping, delivery, returns and refunds

Shipping. We ship only within India, through courier and logistics partners that may include Shiprocket, Shadowfax, DTDC, India Post, Delhivery, Xpressbees, Shipway, Velocity and Eshopbox. We usually dispatch an order within 2 to 3 days of confirmation. The courier chosen for your order depends on your pincode and availability. Delivery timelines, serviceable pincodes and charges are set out in our Shipping and Delivery Policy. Delivery dates are estimates, not guarantees, because couriers, weather, public holidays and local conditions can cause delays. Risk of loss and damage passes to you when the order is delivered to the address you gave. Please inspect the parcel at delivery. If it appears opened or damaged, tell us at once, as described in the Return Policy.

Returns and refunds. Returns are not automatic. To raise a claim for a damaged, defective, wrong or expired product, contact us at [email protected] or on WhatsApp at +91 93795 38127 and send an unboxing video that clearly shows the parcel being opened, with the shipping label visible, and the product issue. Each claim is reviewed on its merits. The Return, Refund and Cancellation Policy sets out the time limits, what we will do when a claim is accepted and how refunds are paid. Our products are cosmetic and personal-care items. For hygiene and safety reasons, we generally cannot accept returns of opened or used products for change-of-mind reasons. Nothing in this section limits your statutory rights under the Consumer Protection Act, 2019.

6. Reviews, content, affiliates and intellectual property

Reviews and user content. You may post reviews, including text, photos and videos (“Your Content”). You must own or have the right to share Your Content. Your Content must be honest, based on your own experience, and must not be defamatory, obscene, hateful, misleading, spam, or infringe anyone’s rights. Please do not post personal details of others. You keep ownership of Your Content. By posting it, you give us a free, worldwide, non-exclusive, sub-licensable licence to display, reproduce, edit for format and use it on our Website, social media, advertising and marketing, for as long as it remains posted. You can ask us to remove it by emailing [email protected]. Removal will not affect uses already made before we processed your request, such as printed material or already-published advertisements. We may moderate, refuse or remove any review that breaks these Terms. We do not edit reviews to change their meaning, and we do not pay or reward people for positive reviews without clear disclosure. If we offer a reward for reviews, we will say so, and the reward will not depend on whether the review is positive.

Affiliates and influencers. We may work with affiliates and influencers, who may earn commission or free products. Where a post is paid, sponsored or earns a commission, it must clearly say so, in line with applicable advertising standards in India. Affiliate participation will be governed by separate affiliate terms. We are not responsible for statements an affiliate makes that we did not authorise. If you see a claim that seems wrong, please tell us.

Intellectual property. The names Glambees and The Dew Crew, our logos, product names, packaging, text, photographs, graphics and the design of the Website belong to us or our licensors and are protected by Indian law. You may view the Website and use it for your personal, non-commercial shopping. You may not copy, scrape, resell, modify, frame or use any of it for commercial purposes without our written permission. Nothing in these Terms gives you a licence to our trademarks.

Infringement notices. If you believe something on the Website infringes your rights, write to our Grievance Officer using the details in section 9.

7. Acceptable use and third-party services

You agree not to:

• use the Website for anything unlawful, fraudulent or harmful;
• use someone else’s account, payment method or identity, or give false details;
• try to hack, probe, overload or interfere with the Website, its security, or its login and payment systems;
• use bots, scrapers or automated tools to collect data or place orders without our written permission;
• buy in bulk for resale, or to abuse offers, without our written permission; or
• upload malicious code or content that breaks these Terms.

We may block access, suspend an account or report unlawful activity to the authorities.

Third-party services. The Website relies on third-party services, including payment processors (Razorpay and Cashfree), login (Auth0, and Google or Facebook if you choose them), email and messaging providers, couriers, analytics and advertising tools, and content delivery. Their services are governed by their own terms and privacy policies. We are not responsible for their acts, outages or policies, but we will help you raise any problem with them that arises from an order you placed with us.

Links to other websites. The Website may link to websites we do not control. A link is not an endorsement, and we are not responsible for their content or practices.

Communications. By giving us your mobile number or email, you agree that we may contact you about your account and orders by email, SMS and WhatsApp. Promotional messages are sent only if you have opted in, as explained in our Privacy Policy.

8. Disclaimers, liability and indemnity

Your legal rights are not affected. Nothing in these Terms limits or excludes any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law that cannot be limited by agreement, including any liability for a defective product or a deficiency in service. The rest of this section applies only to the extent the law allows.

The Website. We work to keep the Website available and accurate, but we provide it on an “as is” and “as available” basis. We do not promise that it will be uninterrupted, error-free or free of viruses, and we may suspend it for maintenance or security.

Product use. You are responsible for reading the label, ingredient list and safety guidance, and for doing a patch test, before you use a product. To the extent the law allows, we are not liable for a reaction that results from using a product against its directions or warnings, from a known allergy or sensitivity to a listed ingredient, or from storing the product in conditions its label advises against. If you have a reaction, stop using the product and consult a doctor. Please tell us about it so we can look into it.

Limit of liability. To the extent the law allows, our total liability to you for any claim connected with an order, a product or the Website will not exceed the amount you paid for the order or product concerned. To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, data or goodwill. None of this excludes liability for fraud, wilful misconduct or any liability that the law does not allow us to exclude.

Events beyond our control. We are not liable for a delay or failure caused by events outside our reasonable control, such as natural disasters, epidemics, strikes, courier or logistics disruption, power or internet failure, payment-network or bank outages, government orders, or failure of third-party services. If such an event stops us from fulfilling a paid order, we will tell you and refund you.

Indemnity. You agree to compensate and hold harmless Webbick Business Services, employees and partners from losses, claims, damages and reasonable legal costs that arise from your breach of these Terms, your unlawful use of the Website, your misuse of an offer, or Your Content infringing someone’s rights. This applies only where the loss results from your act or omission. It does not apply to claims where we are responsible by law.

9. Governing law, courts, grievances, changes and contact

Governing law and courts. These Terms are governed by the laws of India. Subject to your rights as a consumer, including your right under the Consumer Protection Act, 2019 to approach a consumer commission where you live or work, the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website. We do not require arbitration.

Resolving problems first. Before you take formal steps, please give us the chance to fix the problem by contacting us. Most issues can be resolved quickly this way.

Grievance Officer. In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

• Designation: Customer Relations Head
• Email: [email protected]
• Address: Webbick Business Services, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008
• WhatsApp (messages only): +91 93795 38127

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

Changes to these Terms. We may update these Terms. The version on the Website, with its “Last updated” date, applies from the time it is posted. Orders you placed earlier are governed by the Terms in force when you placed them. If you keep using the Website after an update, you accept the updated Terms.

General.

• Entire agreement. These Terms, with the Privacy Policy and the Shipping, Return, Refund and Cancellation Policies, are the whole agreement between you and us about the Website and your orders.
• If a part is invalid. If any part of these Terms is found invalid or unenforceable, the rest stays in force.
• No waiver. If we do not enforce a right immediately, we have not given it up.
• Assignment. We may transfer our rights and obligations under these Terms to a successor to our business. You may not transfer yours without our written consent.

Business details. Webbick Business Services | GSTIN 29JNPPK2509M1Z7 | Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008. Email: [email protected].