Return, Refund and Cancellation Policy – Glambees and The Dew Crew

Oct 10, 2026 · @Glambees Administrator

1. Cancellation

Last updated: 10 October 2026

This policy applies to orders placed on glambees.in (and any pages we host on glambe.es), operated by Webbick Business Services, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008. It forms part of our Terms and Conditions. We sell only in India and do not offer Cash on Delivery, so all orders are prepaid.

Cancelling an order. You can cancel an order only before it is dispatched. We usually dispatch within 2 to 3 days of confirmation, so please ask quickly. To cancel, email [email protected] or message us on WhatsApp at +91 93795 38127 with your order number. Once an order has been handed to the courier, it cannot be cancelled. You may still raise a claim under section 3 if the product is damaged, defective, wrong or expired.

Refund for a cancelled order. If your cancellation is accepted, we will refund the amount you paid to the original payment method. We start the refund within 5 days of accepting the cancellation. Your bank or payment provider may need additional time to show the money in your account.

Cancellation by us. We may cancel an order, for example if a product is out of stock, a price or product detail was wrong, your address cannot be served, we cannot verify the order, or we suspect fraud or misuse. We will tell you and refund the full amount you paid to the original payment method, starting within 5 days.

Failed payments. If your payment fails but money is deducted, it is normally returned automatically by the payment partner (Razorpay or Cashfree) or your bank. If you do not get it back, email us with your order or transaction ID and we will help you follow it up.

2. What we accept, and what we do not

Because our products are cosmetic and personal-care items, we accept returns and refunds only for issue-based claims. Returns are not automatic. Each claim is reviewed on its merits.

We review claims for:

Issue	What it means
Damaged	The product or its packaging was broken, leaking or crushed when it arrived
Defective	The product has a manufacturing fault, for example a pump that does not work, a faulty seal, or a clearly different texture or smell from what is normal for that product
Wrong item	You received a different product, size or variant from what you ordered
Expired	The product was delivered past its expiry date, or with too little shelf life left for normal use
Missing item	An item in your order was not in the parcel

We do not accept:

• returns for a change of mind, a product you simply did not like, a different shade or scent from what you expected, or a wrong order placed by you, including unopened and sealed products;
• products that have been used, partly used or opened, unless the claim is for a defect or expiry that could only be found after opening;
• claims about products that were damaged after delivery by misuse, mishandling or wrong storage;
• claims made after the time limit in section 3, subject to your legal rights; and
• claims that are not supported as set out in section 3.

Sale items, bundles, combos and items bought with an offer or gift are treated the same as every other item. The same rules apply to them. Free gifts that came with a claimed order should be returned along with the product if we ask for it.

3. How to raise a claim

Time limit. Contact us within 3 days of delivery. The date is the delivery date shown by the courier. If you find a defect or an expiry problem that you could not reasonably have seen in that time, tell us as soon as you find it, and we will review it on its merits. Your legal rights are not affected by this time limit.

What to send. Email [email protected], or message us on WhatsApp at +91 93795 38127, and include:

1. your order number and the name and phone number on the order;
2. an unboxing video that shows the sealed parcel with the shipping label clearly visible, the whole opening of the parcel without cuts, and the problem with the product;
3. clear photos of the product, its label, the batch number and the expiry date, and of the outer packing; and
4. a short description of the problem.

For formal complaints, please use email so there is a written record.

If the video is missing or unclear. The unboxing video is our main evidence, because it lets us check that the product arrived in that condition and lets us raise the matter with the courier. A claim that does not have a clear unboxing video is generally not approved. We may, at our sole discretion, consider other evidence in your case, such as photos, the courier’s delivery report, or the batch number. This does not reduce any right you have under law.

Our response. We will acknowledge your claim within 48 hours and tell you if we need anything more. We will tell you our decision, with a reason, in writing by email, SMS or WhatsApp.

4. Returning the product, inspection and our decision

Return the product only when we ask. Please do not send anything back until we have approved your claim and given you the return address. We cannot be responsible for parcels sent without approval.

We need the product back. To process a refund or store credit, we need to receive the returned product. We check it against your claim. We may waive the return of a product, in our sole discretion, where returning it is unsafe or impractical, for example a bottle that has leaked completely, or where it is a missing item.

How to return it.

• Send the product within 7 days of our approval, with all its contents, in secure packaging. The original packaging is best.
• Include your order number inside the parcel.
• Use a tracked courier service, and keep the receipt and tracking number. You arrange and pay for the courier first. We cannot accept a parcel we cannot trace, and we are not responsible for a parcel lost on the way back to us.
• Send us the tracking details by email or WhatsApp.

Return shipping costs. You pay the courier when you send the parcel. If we approve your claim for a damaged, defective, wrong, expired or missing item, we will reimburse the reasonable cost of the return shipping, up to the amount you actually paid, together with your refund or store credit. Please keep the courier receipt. If we do not approve the claim, return shipping is not reimbursed.

Inspection. When we receive the product, we inspect it. We may check the batch number, seal, quantity, and signs of use. If it matches your claim, we approve the refund or store credit. If it does not match, for example it is a different product, appears to be used, or has been tampered with, we will tell you the reason in writing. A rejected claim can be raised with our Grievance Officer. If we cannot approve a claim, we will tell you whether the product can be returned to you, at your cost, or whether you want us to dispose of it.

5. Refunds and store credit

What you get. When we approve a claim, we provide either a refund to your original payment method or store credit, depending on the situation. We tell you which one when we approve the claim. Where an order is cancelled before dispatch, cancelled by us, or paid twice or in error, the refund goes to the original payment method.

When. We start the refund or issue the store credit within 5 days of approving the claim and receiving the returned product. For a claim where we have waived the return of the product, the 5 days run from the date we approve it. For a cancelled order, the 5 days run from the cancellation. After we initiate a refund, your bank, card issuer, UPI app or wallet may take additional days to show it. We cannot control those times, but if you do not receive it, send us the order number and we will help you trace it with Razorpay or Cashfree.

How much. Refunds are limited to the amount you actually paid for the item or items concerned. We do not refund the value of a discount, coupon or free gift in cash. Shipping charges that you paid for the original delivery are refunded when the claim is approved because the item was damaged, defective, wrong, expired or missing, or the order was cancelled by us. If a partial return takes your order below the free-shipping amount, the shipping charge may be recalculated, except where the problem was caused by us or the courier.

Store credit. Store credit is added to your account, can be used on future orders on the Website, and cannot be exchanged for cash or transferred to another person. Its validity and other terms are shown when it is issued.

Refunds are made to you only. We refund the person who placed the order, through the same payment method, and do not pay third parties.

6. Skin reactions and safety

Skin reacts differently from person to person. We advise a patch test before first use, as set out in our Terms and on the product label.

If you have an itch, rash, redness, burning or any other reaction:

• stop using the product at once and wash the area with plain water;
• see a doctor if the reaction is serious or does not settle, and in an emergency seek medical help immediately; and
• tell us at [email protected], with your order number, the product name, the batch number and photos if you can. We take every report seriously and pass it to our manufacturer.

A reaction on its own is not an automatic ground for a refund or replacement. We review each report on its facts, and tell you our decision in writing. We may ask for more information. We do not give medical advice, and we cannot diagnose a reaction. Please follow your doctor’s advice.

7. Your legal rights and how to contact us

Your rights. Nothing in this policy limits or excludes any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law that cannot be limited by agreement. If this policy and the law conflict, the law applies.

Changes. We may update this policy. The version on the Website on the date you placed your order applies to that order.

Contact. Claims and questions: [email protected], or WhatsApp +91 93795 38127 (messages only, no calls).

Grievance Officer. Customer Relations Head, Webbick Business Services, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008. Email: [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Business details. Webbick Business Services | GSTIN 29JNPPK2509M1Z7.