Shipping and Delivery Policy – Glambees and The Dew Crew
· @Glambees Administrator
1. Where we ship and when we dispatch
Last updated: 10 October 2026
This Shipping and Delivery Policy applies to orders placed on glambees.in (and any pages we host on glambe.es), operated by Webbick Business Services, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008. It forms part of our Terms and Conditions.
Where we ship. We ship only within India, to pincodes served by our courier partners. We do not ship outside India. We do not deliver to PO boxes, or to military or defence post addresses (APO and FPO). You can check whether we can deliver to your pincode at checkout. Which courier delivers to a pincode is decided automatically, and we cannot guarantee that a pincode served today will be served tomorrow.
Payment before shipping. We do not offer Cash on Delivery. We dispatch an order only after payment is successfully received.
When we dispatch. We usually hand an order to the courier within 2 to 3 days of order confirmation. Dispatch may take longer during sales, festivals, holidays, stock checks, or if we need to verify your order or payment. If dispatch will be delayed significantly, we will tell you. You can cancel an order only before it is dispatched, as described in our Terms.
2. Shipping charges and free shipping
Charges. Shipping charges depend on your delivery pincode. The charge for your order is shown at checkout before you pay, and you will not be asked to pay any extra shipping charge after that for the same delivery, except as set out in section 4.
Free shipping. At present, we offer free shipping on orders of ₹1,200 and above. The amount is calculated on the total payable after discounts and coupons, and before shipping charges. We may change the free-shipping amount, or withdraw or limit the offer, at any time. The threshold shown on the Website when you place your order applies to that order.
If you cancel or return part of an order and the remaining items fall below the free-shipping amount, we may recalculate the shipping charge, as explained in our Terms and our Refund Policy.
3. Delivery timelines and tracking
Delivery time. After dispatch, delivery usually takes 3 to 7 days. Delivery to metro cities is generally faster. Delivery to the rest of India and to remote pincodes can take longer. These are estimates, not guarantees. Delays can be caused by the courier, weather, strikes, public holidays, festivals, road closures, local restrictions or events outside our control. The delivery date shown at checkout, where one is shown, is also an estimate.
Tracking. When your order is dispatched, we send you the courier name and a tracking link by email, SMS and WhatsApp, using the contact details on your order. Tracking updates come from the courier and may take a few hours to appear. If you do not receive a link within 4 days of your order being confirmed, please contact us.
Please be available. Keep your phone reachable, because the courier may call or message you to confirm delivery. Delivery may require an OTP or a signature.
4. Couriers, failed deliveries and address errors
Courier partners. We ship through logistics partners and aggregators that may include Shiprocket, Shadowfax, DTDC, India Post, Delhivery, Xpressbees, Shipway, Velocity and Eshopbox. The courier for your order is selected by pincode and availability, and you cannot choose it. Your name, phone number, delivery address and order details are shared with them to deliver your order, as described in our Privacy Policy.
Correct address. Please enter a complete and correct address, pincode and working phone number. We are not responsible for delay or non-delivery caused by wrong, incomplete or unserviceable details. If you spot a mistake, contact us as soon as possible. We can correct the address only if the order has not been dispatched. After dispatch, a change depends on the courier and may not be possible.
Delivery attempts. The number of delivery attempts and the time a courier holds a parcel depend on the courier and the circumstances. If delivery fails, the courier may return the parcel to us.
If a parcel comes back to us. We handle each case on its merits and will contact you at the email, phone or WhatsApp number on the order. Depending on the reason, we may:
- reship the order, which may need a fresh shipping charge; or
- cancel the order and refund the amount you paid, as described in our Refund Policy.
Where the parcel came back because of a wrong or incomplete address, an unreachable customer, or a refused delivery, we may deduct the shipping charges we paid from any refund, to the extent the law allows. Where the failure was caused by us or the courier, we will not deduct them.
5. Damaged, tampered, lost or wrong parcels, delays and contact
On delivery. Please check the parcel before accepting it. If the outer packing looks opened, tampered with or visibly damaged, tell the delivery person and contact us immediately. Where possible, take clear photos of the parcel.
Unboxing video. For a claim about damaged, leaking, defective, missing or wrong items, we ask for an unboxing video that clearly shows the sealed parcel with the shipping label, the opening, and the problem. Please record it without cuts, from the moment you start opening the parcel. Send it, with your order number, to [email protected] or on WhatsApp at +91 93795 38127. The Return, Refund and Cancellation Policy explains the time limit and how a claim is decided. An unboxing video helps us settle a claim with the courier, but it is not the only evidence we will consider, and nothing here reduces your rights under law.
Lost or stuck parcels. If the courier confirms that a parcel is lost, or if your parcel has not been delivered within 15 days of dispatch, tell us. We will look into it with the courier and, after confirming, either send a replacement, subject to stock, or refund the full amount you paid, including shipping charges. Please contact us promptly, because courier tracking records are kept for a limited time.
Marked delivered but not received. Contact us within 3 days of the delivery status showing. Please check with neighbours, building security and anyone who may have accepted the parcel. We will raise the case with the courier.
Partial or wrong shipment. If an item is missing or wrong, contact us with the unboxing video. We will arrange the missing or correct item, or a refund for it, after we verify the claim.
Delays. If delivery is delayed beyond the estimate, contact us and we will follow up with the courier. We are not liable for loss from delay, as set out in our Terms, except where the law says otherwise.
Ownership and risk. Ownership and risk of the products pass to you when the parcel is delivered to the address on the order. A delivery to that address, or to a person who accepts on your behalf, counts as delivery.
Contact.
Questions about shipping or delivery: [email protected], or WhatsApp +91 93795 38127 (messages only).
Complaints: Grievance Officer, & Customer Relations Head, at [email protected], with acknowledgement within 48 hours and resolution aimed at within one month.
Business details. Webbick Business Services, GSTIN 29JNPPK2509M1Z7, Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bangalore, Karnataka, India, 560008.